Lead Times Made Clear: Our Commitment to Communication

  • Post category:Company News

At Valley Design, we understand how important it is to have reliable and accurate lead time information. Regardless of its scale or complexities, clear expectations around manufacturing lead times are essential to everyone’s success. Therefore, our goal is to keep you informed.

Managing Lead Times

We pride ourselves on a streamlined production process that’s entirely in-house—from expert engineering and manufacturing to powder coat finishing and assembly. By sourcing as many materials as possible from trusted domestic suppliers, we work closely with them to actively monitor and adjust lead times as needed to eliminate compromising customer expectations.

For powder coated products, the average lead time is 3-4 weeks. If you’ve chosen a chrome finish, the average lead time is 8 weeks. During busier times, such as the seasonal summer spike, it’s not uncommon for lead times to extend slightly. Our Customer Service Team works to keep you informed and adjust timelines as needed to ensure your order is processed as smoothly and quickly as possible.

 

Commitment to Communication and Satisfaction

By managing every aspect of production and maintaining strong relationships with domestic suppliers, we offer reliable lead times, the highest quality product, and clear communication.

If you ever have questions about your order’s progress, current lead times, or our products please contact your Customer Service Representative.