After an unprecedented summer of staffing shortages and supply chain issues, we are working hard to make great improvements to our lead time and on time shipping. We have implemented numerous strategies to achieve these goals, including having our office staff working to assemble orders, working weekends, cross training of staff, and managing our new orders to ensure we are able to ship on time heading into late August and into September.
As a result, Valley Design has gotten caught up on orders faster than expected. The busy season was tough on all of us in the industry and we are starting to see significant progress on our order turnaround.
Once again, Valley Design will be modifying our lead time, but this time shortening from the 10 weeks we had previously. Our lead time on new orders is now 6-8 weeks with the hope to have 4-6 in early September. Although we are caught up on all past due orders, we are seeing some supply chain issues with certain products.
Thank you for your patience and understanding this summer. Please reach out to your Customer Service Representative for updates and additional information on orders and lead times as these situations are changing daily and often.
As always, we appreciate your continued business and look forward to continuing to be a “partner at your table.”